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iPhone/iPad & iPod email setup tutorial

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Creating An Email Account

Before proceeding, you’ll be required to setup an e-mail address within cPanel before setting it up in Apple Mail. View the guide here: Guide: Creating an email account

If your email address already exists within cPanel, please proceed with following the instructions below.

Automatic Setup Guide (Recommended)

The automatic setup guide is recommended as you will not be required to manually input any settings, simple download the configuration file using the steps below and your email account will be setup and ready to use. Please ensure that you’re performing the steps below from the device that you wish to cofigure your email account on.

    1. Log into cPanel (cPanel login guide)
    2. Select the ‘Email Accounts‘ option under the ‘Mail‘ tab
    3. If you haven’t already created an email address, you may create one now
    4. Select the ‘Setup Mail Client’ option besides your email address
    5. Select the ‘IMAP over SSL/TLS‘ option besides ‘iOS for iPhone/iPad/iPod..’ & follow the on screen prompts

Once completed your email address will be automatically configured on device that you’ve downloaded this file onto.

Manual Configuration Guide

From the home screen of your iPhone/iPad or iPod, press the Settings Icon.

Select Mail, Contacts, Calendars.

Under the Accounts section select Add Account.

On the Add Account page select Other.

Under the Mail section, select Add Mail Account.

On the New Account screen, complete the following details: Name: The name to be displayed when sending email Email: Your email address, e.g. john@yourdomain.com where yourdomain.com is your domain name.

Host Name: mail.yourdomain.com, where yourdomain.com is your domain name. You may alternatively also use the server hostname. User Name: This is your email address, e.g. john@yourdomain.com where yourdomain.com is your domain name. Password: The password used for this email account. Note that the settings above are the same for both Incoming and Outgoing Mail server. Also note that our servers support both POP and IMAP. Select IMAP or POP depending on your preference

Click Next.

Click Save and then click on your email account.

Click on SMTP under Outgoing Mail Server.

Ensure that Authentication is set to Password. Once you are done in this screen you need to click on Account at the top.

Click on Advanced.

Click on your email account under Primary Server.

Enter the following details: Host Name: mail.yourdomain.com, where yourdomain.com is your domain name. You may alternatively also use the server hostname. User Name: The email address of the account you wish to connect to. Password: The password used for this email account. Use SSL should be disabled. Authentication: Password Server Port: 587

Click on Done.
You have now completed setting up your email account on your iPhone/iPad.

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